If a customer has never enrolled in online banking, there are two steps in doing so.
*You will only use the second step if they cannot successfully enroll themselves.
Step 1: Customer navigates to www.timberlinebank.com. On the top right corner, there is a button for Online Banking Login. Click there. That will take them to the credentials boxes. Make sure the drop down is set to personal. When they select personal, an "Enroll" button appears below the username. Click there.
When they click "Enroll" it will open a new window. The will complete the information below and click "Begin Enrollment"
Once they click, they will be taken to a new screen to answer "out-of-wallet" questions related to their credit history. i.e. what car is associated with this address? How much was your house when you bought it?
If they successfully pass those questions, they will be prompted to set up a username, password, and will be able to log into OB.
If they receive an error, you will want to log into NGP, select the customer's name line, and click "Codes"
Once you click "Codes" you will want to verify their Electronic Banking Password (EBP) is present.
If their EBP is present and they still cannot get to those questions, pass those questions, or do not have enough credit history, you will move on to Step 2.
Step 2: Have the customer complete the attached Consumer Enrollment form. This can also be found in L:\Bank Operations\Deposit & Cash Operations\Electronic Banking\Forms Once the customer returns the form, open a Service Request with IT to have them manually build the user.