FAQ
Default solution folder, feel free to edit or delete it.
Client Support
When contacting EPS Client Support, please provide your Merchant ID (1394706) to aid in identification. Anyone contacting Client Support w...
Wed, Apr 19, 2023 10:38 AM
To access your email archive follow the instructions below.
1. In Outlook, click the Mimecast menu option in the Outlook ribbon.
2. Cli...
Fri, Feb 16, 2024 2:11 PM
DocuSign users have the ability to share their DocuSign envelopes in the event they are going to be out of the office. This does not require IT and can be p...
Thu, Mar 28, 2024 3:59 PM
To share a users DocuSign Envelopes follow the instructions below.
Note: Users can share their own envelopes. Please see article https://timberlineba...
Thu, Mar 28, 2024 3:57 PM
Business Bill Pay is pretty different in how it’s managed from Q2. The user security levels for business bill pay are controlled from the Settings > Bill...
Mon, Aug 26, 2024 9:24 AM
If a user is unable to access consumer bill pay, use the information below to troubleshoot before opening a ticket.
Phone number is assigned (home ...
Mon, Aug 26, 2024 9:55 AM